Terms and conditions

Adverento Travel Ltd                                                    22.10.2022

Terms and Conditions

  1. INTRODUCTION

Adverento Travel is a Finnish specialist tour operator focusing on authentic nature travel experiences in Finnish Lakeland.

Our passion is to provide you with the best opportunity to have a unique travel experience in one of the most beautiful places in the world.

We offer a carefully crafted selection of holiday activities. On scheduled tours, the number of people in any group is usually limited to 15 to enable sufficient attention to individual preferences and wishes.

Some of our services are provided in co-operation with our partners. All activities, tours and excursions will hereafter be referred to as tours. All our partners, sub-contractors, agents or suppliers or their partners and agents will hereafter be referred to as partners or suppliers. All bookings are made with Adverento Travel Ltd (Finnish Business id 0948129-3, hereafter also called the company or we).

All the information provided on the website www.adverentotravel.com  is, to the best of our knowledge or belief, correct at the time of publication. We will advise you of any changes that are fundamental to the contract or which we believe will affect the enjoyment of the services.

  1. BOOKING

You must complete and sign a booking form and send it to us with a deposit worth 10 % of the base cost of the holiday. Once the booking has been confirmed, the deposit will not be refunded under any circumstances, unless we must cancel the holiday due to low number of clients or other unforeseen circumstances.

In the case of booking made less than 7 days before the holiday begins, we require payment in full. Also, if the price of your entire purchase is less than 200 EUR, full payment is required when booking.

You must be at least 18 years old to make a booking. A contract is made when we accept your booking and send you a written confirmation and invoice. If we cannot accept the booking, any money will be promptly refunded. We reserve the right to decline any booking, if necessary.

  1. 2. PAYMENT

2.1. Deposit

We hold your deposit towards the full cost of the holiday. The balance must be received by us no later than 7 days prior to the start of the holiday. Should the balance fail to reach us by the date specified on your invoice, we reserve the right to cancel your booking without refund.

2.2. Payment facilitator

Visma Pay (Visma Payments Oy, business-id FI24865594) is the payment facilitator of the online shop. Visma Payments Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of Visma Pay. Visma Pay or Visma Payments Oy is shown as the receiver of your payment in the bank account listing and in your invoice. Paying with Visma Pay is safe. All information is exchanged through secured connections.

The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade.

Read more about Visma Pay: https://www.visma.fi/vismapay/

2.3. Payment methods

With Visma Pay you can pay your order by an internet banking account, a wallet, a payment card (credit/debit), an invoice or a partial payment. The following methods of payment are supported: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Ålandsbanken, Jousto, Fellow Lasku, Fellow Yrityslasku, MobilePay, Masterpass, Pivo, Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards.

MobilePay: You can pay with your MobilePay wallet if you have allowed online payments in the settings of the MobilePay application. Payment via MobilePay takes place directly from the payment card linked to MobilePay. If charging the payment from the linked card fails, MobilePay cannot be used in the online shop.

Pivo: Terms and conditions of Pivo can be found here: https://pivo.fi/kayttoehdot/pivon-kayttoehdot/

Jousto invoice and part-payment is a Finnish service for making purchases quickly and safely. Jousto is for private persons having their economy in balance. With Jousto you will get 30 days time to pay without interest or expenses. After you have received an invoice, you can decide to pay it at once or in parts. You can pay our purchase in up to 36 parts, starting from 9,90 EUR/month. Expenses for Jousto part-payment are 3,90 EUR/month and 19,90% interest. With Jousto you can pay purchases from 30 to 3000 EUR. Aurajoki Nordic Oy issues the credit. Read more from www.jousto.com.

OP Lasku: A flexible invoice payment method. OP Lasku serves all Finnish banks’ customers. Suitable for online purchases of up to EUR 5000 with an interest-free payment term of 45 days. The instalment option adds flexibility to purchases. Your purchases are visible in one place so you can easily keep track of them. Invoices are sent to you by email. To use OP Lasku, you must be solvent and over 20 years old. More information available at: https://www.op.fi/henkiloasiakkaat/paivittaiset/maksaminen/op-lasku.

2.4. Contact Visma Pay

Visma Payments Oy (business-id FI24865594)

E-mail: helpdesk@vismapay.com

Telephone: +358 9 315 42 037 (workdays 8-16)

Address: Brahenkatu 4, 53100 Lappeenranta, Finland

  1. ALTERATIONS BY YOU

If you wish to make any alterations to your holiday, we will make every effort to accommodate these, but cannot guarantee this is possible. If alterations you request are possible, these will be subject to any amendment or other charges imposed by Adverento Travel Ltd or any relevant supplier, and a discretionary sum of EUR 80 to cover our administrative costs. Requests for amendments must be made in writing by the booking contact person.

  1. CANCELLATION BY YOU

Any cancellation by you must be made in writing (e-mail). The date on the e-mail received by us will determine the cancellation charges applicable. The cancellation charges are expressed as a percentage of the total tour price. These charges are as follows:

  • More than 7 days before commencement of the tour: loss of deposit (10 % of the total cost or EUR 200, whichever is higher).
  • Less than 7 days before commencement of the tour: 100 % of total cost.

Partial Cancellation: A partial cancellation of certain services or regarding individuals is possible. In these cases, cancellation charges are due on the cancelled part of the total tour price (minimum charge EUR 80). Cancellation charges are determined based on the cancelled portion of the booking and time of cancellation as specified above.

Card surcharges are not refundable. If your cancellation falls within the provision of your travel insurance policy, you may be able to make a claim. When a cancellation is made, a letter will be issued confirming the cancellation and detailing payment received to date and cancellation penalty applicable. If your cancellation falls within the provision of your travel insurance policy, you may be able to make a claim.

  1. OWN ARRANGEMENT

We cannot be held liable or responsible for any elements of your holiday which are considered “own arrangement” and that are not included in our package. We recommend that sufficient insurance is therefore obtained.

All information and advice given by us on travel arrangements, tourist attractions etc. is given in good faith. We do our best to ensure that information provided is accurate, but you must check independently that the suggestions provided are appropriate for your needs before booking any travel arrangements.

  1. ALTERATIONS BY US

It is unlikely we will have to make changes to your holiday, but we usually plan the arrangements many months in advance. Occasionally changes may be made, which we reserve the right to do at any time. Most of these changes are minor and we will advise you at the earliest possible date, but we are not obliged to do so or to pay you compensation. A minor change is any change apart from a major change as defined below.

  1. CANCELLATION BY US

When a change is a major change, we will advise you as soon as possible. You will then have the choice of accepting the change, taking an alternative holiday (and where this is of a lower price, we will refund the difference), or withdrawing from the contract and accepting a full refund of all monies paid. Major changes are cancellation due to low demand or force majeure.

Low booking is the situation in which the minimum number of bookings required to run tours is not met, and if we must cancel a tour for this reason, we will do so not less than 14 days prior to the tour beginning.

Force majeure is unusual and unforeseeable circumstances beyond our control, the consequence of which neither we nor our suppliers could avoid, even with the exercise of all due care, examples of which are war or threat of war, riots, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, fire or adverse weather conditions, or similar events beyond our control.

In the unlikely event that we become unable to provide a significant proportion of the services you have booked, we will, if possible, make alternative arrangement for you at no extra charge.

  1. HEALTH, PASSPORTS, VISAS, AND DOCUMENTS

All clients must be fit to travel at the time of booking and expect to still be so at the time of travel.

Some, but not all, of our holidays may not be suitable for people with certain disabilities and medical conditions. Please ask us if in any doubt. In any case, if any client suffers from any disability or medical condition which may affect the running of or their participation in the holiday, they must provide us with full details before payment is made. We reserve the right to cancel a booking and impose the appropriate cancellation charges if such details are not provided. We further reserve the right to decline any booking whenever we feel unable to accommodate the needs of a particular client on that trip.

It is the responsibility of each passenger to ensure that they have a valid passport and any applicable visas and vaccinations at the time of travel. The company accepts no responsibility, if customers are unable to travel due to inappropriate documentation.

All information and advice given by us on visas, vaccinations, climate, clothing, baggage, special equipment etc. is given in good faith.

  1. HOLIDAY PARTICIPATION

It is a condition of participating in all of our holidays that you agree to accept the authority of any decisions of our employees, local guides and tour leaders whilst on holiday with us. If in the opinion of such person your health or conduct at any time, appears likely to endanger the safe or comfortable progress of a holiday, you may be excluded from all or part of the tour, and any additional costs incurred by you as a result of such exclusion will be your responsibility. Any person excluded from a tour shall have no cause for complaint or refund. In the case of ill health, we may make such arrangement as we see fit and recover any resulting cost from you.

You acknowledge that the nature of travel is adventurous and that as such tours may involve a certain amount of personal risk. These include injury, disease, loss or damage to property, inconvenience and discomfort.

In is also important to notice that when on activity-based holiday, the plans may change during the holiday. Such changes may affect e.g., activities themselves, timetables, food and accommodation.

  1. TOURS, GUIDES AND WILDLIFE

Adverento Travel is a specialist tour operator. The types of tours we offer, requires flexibility and must allow for alternatives. The outline itinerary as given for each tour must therefore be taken as an indication of what each trip may accomplish, not as a contractual obligation on the part of the company. The final decision on the itinerary and conduct of any tour will be taken by the local guide in the interest of the group and/or clients as a whole. It is understood that the route schedules, itineraries, accommodation, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events.

We strongly condemn the collecting of any specimen from the natural world. All our local hosts and guides have the right to dismiss any member of a group who insists on collecting plant, insect or other living material.

  1. OUR RESPONSIBILITY

We accept liability for the proper performance of the holiday sold to you. We have taken reasonable care to ensure that our partners and suppliers are reputable, safe and efficient businesses.

We cannot accept liability in the following circumstances:

  • if the failure or improper performance is your fault or the fault of any member of your party.
  • if the failure is the fault of someone else connected with the provision of events, travel or itinerary, which you or third parties unconnected with us have arranged.
  • liability arising out of use of our services for special projects or research whether in connection with study, employment or otherwise.
  • liability for any loss or damage that has special financial consequences.
  • any unusual or unforeseeable circumstances beyond our reasonable control.

Please note that in any event that any compensation is payable by us to you such compensation will not exceed the cost of your booking or the compensation requirement set for tour operators by the Finnish law.

Nothing in this agreement shall exclude or limit in any way our liability for fraud or for death or personal injury caused by our negligence or the negligence of our employees, partners, or suppliers.

It is a condition of our acceptance of liability as described above that you follow the procedures for the notification of complaints set out in section 16 below.

  1. INSURANCE

Good travel insurance is essential before departing on any overseas trip. In common with most other operators, it is a condition of booking with us that you obtain adequate and valid travel insurance. The cost of medical and other treatment overseas can be high and we will not be able to assist in meeting those costs. When obtaining travel insurance, you must ensure that the insurer is aware of the type of travel to be undertaken and that your cover is appropriate for the activities you are booking. We do not check insurance policies and cannot be liable for any expenses incurred as a result of your not having adequate, appropriate or valid insurance cover. It is the responsibility of the person travelling to ensure that adequate travel insurance is in place with protection for the full duration of the trip in respect of at least medical expenses, injury, death and repatriation, including medical emergency repatriation, evacuation and rescue. We also recommend that you carry cancellation insurance. Cover must be in place at the latest by the start date of your trip. We strongly recommend that you arrange cover at the time of booking. All personal belongings are always at your own risk.

  1. PRIVACY AND DATA PROTECTION

We store and use the personal data supplied by you as part of your booking form for the purposes of fulfilling the contract between us. By completing the booking form, you agree that the company pass your contact details and numbers to any third party connected with the operation of the specific holiday on which you have booked. This information will not be used for any other purpose, nor will be passed to any other parties.

Please see our Privacy Policy for more information.

  1. DEALING WITH COMPLAINTS

If you have any problem during your holiday, please inform your local host immediately, who will endeavour to put things right quickly. If your complaint cannot be resolved locally, please follow this up within 14 days of your return home in writing to us (e-mail info@adverento.com) giving your original booking reference and all relevant information. It is unlikely that you will have a complaint that cannot be settled amicably.

  1. PHOTOGRAPHS, VIDEO & OTHER VISUAL MATERIAL

We are always delighted to receive photos and videos from our guests from their experiences. By sending us your photos/videos or sharing these with us (for example using a file sharing service such as Dropbox or link to online video site such as Youtube), you give Adverento Travel an irrevocable licence to use the images/videos ourselves in digital, print or other media, including but not limited to our website and social media, for marketing purposes and when providing visual material to press wishing to feature our experiences. Images/videos may be edited, cropped or otherwise altered. When used by ourselves, we will always endeavour to credit the image or video with your name (unless you have requested otherwise). When providing images/videos to third parties such as press, we will include information on how these should be credited and request that this information is used when the images/videos are published.

  1. FORCE MAJEURE

Except where otherwise specifically stated in these Terms and Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by “Force Majeure”. For the purposes of these Booking Conditions, Force Majeure means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include, warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned’s control.

  1. COVID-19: LIMITATION OF LIABILITY

We all acknowledge the ongoing COVID-19 global crisis and accept our obligations to comply with any official guidance from governments or local authorities.

Please note that we will have no liability for any refunds, compensation, costs, expenses or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment), in the following circumstances:

– If you, or anyone in your booking party, test positive for COVID-19 and have to quarantine for a period of time, or are notified or otherwise become aware that you have, or suspect you may have, come into close contact with someone who has tested positive for COVID-19 (or where they otherwise suspect they may have COVID-19) and have to self-isolate for a period of time.

If this happens within 14 days of your departure date, you must contact us as you may no longer be able to travel. We will offer you the following options where possible and subject to availability:

– Postponing your holiday to a later date. We will notify you of any impact on the price the postponement may have (please note that you may have to pay full cancellation charges on some elements of your holiday, as well any increase in cost imposed by other suppliers);

– If not everyone on the booking is affected, you will have the right to transfer your place on the holiday to another person nominated by you, subject always to the requirements of Section 5;

– Cancelling your holiday, in which case we will impose our standard cancellation charges as at the date of cancellation by you. You may be able to claim these costs back from your travel insurance.

If this happens whilst you are on your holiday, please notify us without delay and we will provide such reasonable assistance as we can in the circumstances. However, we will not be responsible for covering the cost of any curtailment of your holiday, missed transport arrangements, additional accommodation required, or other associated costs incurred by you. You must ensure you have travel insurance which covers these costs for you.

– You fail any tests, checks or other measures imposed by a supplier, airline, port or airport, border control authority or other government body or local authority or fail to submit for testing or assessment when requested to do so, and as such you are denied entry to board the flight, entry to the destination, access to the services or you are otherwise unable to proceed with the holiday, or that portion of the holiday.

You also acknowledge that the suppliers providing your holiday, including accommodation and excursion providers, will need to comply with national and/or local guidance and requirements relating to COVID-19, and have implemented certain measures as a result. This will likely include specific requirements regarding personal protective equipment, such as use of face-masks by staff (and you may be required to wear a face-mask as well), social distancing, maximum number restrictions on the use of certain facilities, designated alternative entrance and exit routes, mandatory hand sanitisation, limited entertainment options and limited food/drink availability. We do not expect these measures to have a significant impact on your enjoyment of the holiday and all measures will be taken with the purpose of securing your safety and those around you.

  1. CHANGES TO THE BOOKING CONDITIONS

We reserve the full right to change these terms and conditions at any time. No variation of these conditions may be made unless this is done in writing by a director of the company.

  1. GOVERNING LAW

By accepting the Terms & Conditions, the client enters into agreement with Adverento Travel Ltd, Finnish Business Id 0948129-3, company address: Reelinki 39 HELSINKI Finland. The company remains fully liable for the operation of the website, payments and complaints. This contract will be subject to the laws of Republic of Finland.

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